Visitor
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2 Messages
damage claim
i’ve already called the Xfinity support line and spoken with several people
Makiva and Lichelle on different dates stated that they started a damage claim for me and I was supposed to be getting a link to submit photos.
The link never came with Lichelle. However, with Makiva I did receive the link and submitted the photos and still have not heard back in the 24 hour business day. I was supposed to
XfinityDena
Official Employee
•
4.2K Messages
2 hours ago
@tdashlynne
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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