Damage Claim

I have had a damage claim open for 2 months with no resolution.. any suggestions?

I have the technician backing up, hitting and breaking our basketball hoop on ring cam... i opened the claim the date it happened... no on at xfinity has been of any help...

Responses

Oldest First

Selected Oldest First

XfinityRoberto

Official Employee

•

2.4K Messages

4 months ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your claim tickets. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

4

0

U

user_glm5lr

Visitor

•

5 Messages

I have done that. I have called the 1-800 # numerous times. I have gone to my local xfinity store. I am getting NO resolution or help from Xfinity.

Like

Reply

4 months ago

0

Jeffver

New Poster

•

9 Messages

Did this every get resolved? I have the same thing, underground sprinkling line cut with no resolution for 5 weeks.

Like

Reply

2 hours ago

0

U

user_8nqo4s

Visitor

•

1 Message

Same situation here....I will check with my attorney what can be legally done

Like

Reply

37 minutes ago

0

XfinityAlfonso

Official Employee

•

2.7K Messages

Hello user_8nqo4s thank you for reaching out and adding your voice to the conversation. We'd be happy to look further into your damage claim and provide as much updated information as possible.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

15 minutes ago

0

Customer Service

user_glm5lr

Damage Claim

XfinityRoberto

user_glm5lr

Jeffver

user_8nqo4s

XfinityAlfonso

New to the Community?