Damage Claim

The line bury team caused severe damage to my property and I need to file a claim. Directions clearly stated to call ahead and homeowner must be present. I contacted the bury manager the week prior just in case was planning to come, noting that we would be unavailable this week, but they chose to ignore my message and showed up that week unannounced resulting in necessary professional repairs to the damaged they caused that I had to pay for.

I do not see any direct message ability on this page.

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XfinityBenjaminM

Official Employee

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2.5K Messages

16 hours ago

user_jy2ady Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Also, make sure you go into your Forums User profile and make sure you have Direct Messaging turned on.

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Customer Service

user_jy2ady

Damage Claim

XfinityBenjaminM

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