1 Message
Damage claim
Our sprinkler pipe was broken badly on Sep 21 (49 days ago) by the fiber line burial, and that team did not inform us of the damage and shoveled dirt over it. We discovered and reported it on Sep 23. The wrong complaint ticket was put in for nearly two weeks of regular reports and requests for assistance, and the official damage claim was submitted Oct 5 (35 days ago). I have called or messaged several times a week to get action on the ticket, have been assured by at least 4 representatives that this is an unacceptable length of time to wait for repair, but most calls end with an assurance that I'll get a call in 1-2 business days. That call has never happened. What do I need to do to actually get someone to fix the damage that was done and covered up?
XfinityDena
Official Employee
•
2.5K Messages
13 days ago
@KG_Damage
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Direct Message with the ticket numbers if you have it, your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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