1 Message
Damage Claim
On August 8th, I submitted a damage claim (ref: ECM0008902348), and I have not received any information regarding the status of my claim. Is there anything else you need to do to pay my claim?
1 Message
On August 8th, I submitted a damage claim (ref: ECM0008902348), and I have not received any information regarding the status of my claim. Is there anything else you need to do to pay my claim?
XfinityArmand
Official Employee
•
2.2K Messages
9 months ago
Hi there @user_olpiez! Thank you so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to help in any way that we can to get you the info you seek. No worries! You have reached out to the right team to help get things squared away. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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