Damage claim

I have been an Xfinity customer for over a decade. I had to open a damage claim on August 29, 2024, because Xfinity had to bury a new Internet cable to fix my Internet problem. The company they hired cut through the electric line to my wells pump house that fed water to my house and my renters house. it has been 46 days and I have made multiple phone calls to Xfinity but nobody can tell me where my refund is. I spent over $3000 and my rental income has been affected because of this. They closed my ticket one time due to technical issues , but then they reopened it. I am considering suing Xfinity for my refund and loss of income because of the damage. I have been told multiple times that somebody from Xfinity would call me about the damage claim but in 46 days I have not received one phone call.  What should I do? Nobody at this company is able to help me and it is very frustrating. I was told it would take 14 days for my refund to be submitted yet. We are on day 46 and nobody from this company knows what is going on.