1 Message
Damage claim
Two weeks ago I had Xfinity service installed. The installer somehow got a 2 foot drill but stuck in my wall. After three employees (including supervisor) came to try and remove it they gave up. I was told it needed to be dealt with as a damage claim. I got one message a week later from an insurance agent and despite multiple attempts, I have heard absolutely nothing about getting this thing taken out of my wall. Is there anything I can do to speed up the damage claim process?
The complete lack of responsibility the company has taken is ridiculous.
XfinityKei
Official Employee
•
1.5K Messages
1 year ago
Hello @user_7srpd8 Thanks for reaching out to our community for help! I'm sorry to hear about the damage we caused. I can definitley check on your claim and provide more details for you!
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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