Damage claim

Two weeks ago I had Xfinity service installed.  The installer somehow got a 2 foot drill but stuck in my wall.  After three employees (including supervisor) came to try and remove it they gave up.  I was told it needed to be dealt with as a damage claim.  I got one message a week later from an insurance agent and despite multiple attempts, I have heard absolutely nothing about getting this thing taken out of my wall.  Is there anything I can do to speed up the damage claim process?

The complete lack of responsibility the company has taken is ridiculous.