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user_96c153
1st Topic
1st Reply

2 Messages

Tuesday, July 25th, 2023 10:43 PM

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Damage claim

“We’ve received your damage claim and have opened ticket [Edited : Personal Information]”

our front yard had new underground cable run through it. A sprinkler pipe was broken. I’ve been trying for weeks to get someone out to fix it. Please contact me. 

Question

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Updated 

2 years ago

 • Edited

79

2

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CCCaitlin

Official Employee

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46 Messages

2 years ago

@user_96c153 I'm certainly sorry to hear about the sprinkler pipe, we definitely want to get this addressed. Our team would be happy to help and will stay in contact until there is a resolution. To get started, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_96c153

2 Messages

2 years ago

This is sooo freaking annoying to have to keep signing in every freaking time I go from screen to another. I’ll type my post again. 
ANYWAY… Mark came by on 7/28/23. He said he was from Xfinity and was responding to our damage claim. He said he would be here on Monday 7/31/23 to fix it. I said that’s great. I canceled a Dr appointment in order to be here. No one showed up. 

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XfinityThomasA

Official Employee

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2.5K Messages

Thank you for letting us know, @user_96c153. This isn't what we want for anyone. Our Digital Care Team can help. Could you please send our team a direct message? We will take a closer look and assist with resolving your damage claim as quickly as possible. And, keep in contact with you every step of the way.
To send a direct message: 
 • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
 • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. Thank you!

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2 years ago

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