Visitor
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1 Message
Damage claim that has yet to be resolved
I am extremely disappointed with how this damage claim has been handled. This claim was initially filed in June, and we are now in October with no resolution. I have made multiple attempts to get this matter addressed, including going into the store in person, but that visit did not provide any assistance or expedite the claim.
I have been patient throughout this process, but four months without a resolution is unacceptable, especially considering the damages and financial losses I have experienced. At this point, I have decided to pursue legal action to get this matter resolved
XfinityAlfonso
Official Employee
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3K Messages
16 hours ago
Good evening user_130une thanks so much for reaching out here via our Xfinity Forums regarding this damage claim concern. We'd love to assist in following up on any existing tickets or escalations, so we can provide clear and concise information going forward.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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