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user_loknm1
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3 Messages

Saturday, January 20th, 2024 5:57 PM

Closed

Damage Claim Status

I thought I posted something but don’t see it. I had a damage claim closed for the 3rd time 2 weeks ago. I called when it was closed and was told someone from “the back office” would be contacting me in a few days. I haven’t heard anything since then and want to know what the status is. Our sewer line was damaged, which cause damage to our basement. 

Question

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Updated 

1 year ago

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XfinityEva

Official Employee

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1.6K Messages

1 year ago

@user_loknm1 We can definitely check on the status of this claim for you. Please send us a direct message with your full name and service address and ticket number if available. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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