rschultz1971's profile

New Poster


1 Message

Tue, Jan 5, 2021 8:00 AM

Damage Claim: downed line damaged my car

I was driving down my street and a phone line that was lying on the street wrapped around my side mirror and broke it. I would like to file a damage claim with Comcast--how do I go about doing that? I have pictures of the damage and the wire.



Diamond Problem Solver


25.9K Messages

6 m ago

If it’s a phone line it may not be Comcast. Is it cable or phone line, they are different.

Official Employee


6.1K Messages

5 m ago

Hi @rschultz1971! Thanks for posting to the Xfinity Forum. Just checking in with you to see if you saw @CCAndrew's message?


Were you able to verify whether it was a cable line or a phone line? We want to help submit a damage claim if this is, in fact, our line. Please keep us posted.

New to the Community?

Start Here