Daily service outages

There have been daily outages in my neighborhood for the last two weeks while Xfinity “works to enhance the network”. There has been no explanation of what work is being done or when these issues will be resolved. When will I actually be able to use the service I am paying for?

Responses

Oldest First

Selected Oldest First

XfinityMatthew

Official Employee

•

1.1K Messages

5 days ago

@blw321 Sorry to hear about the repeat interruptions to your service. We are upgrading the lines in many areas right now and try to limit the amount of daytime interruptions when possible. If the app is not allowing you to see the upcoming interruption schedule we'd be happy to check what is going on in the area. You can also request credits for the downtime following the steps provided here: https://www.xfinity.com/support/articles/credit-xfinity-assistant

0

blw321

Regular Visitor

•

6 Messages

2 days ago

I had yet another service outage today. When I tried to apply for a credit, I received a message that I am not eligible for another credit. I’m still eligible for outages though! When is your company going to provide the service that I am (over)paying for?

1

0

XfinityDilary

Official Employee

•

2.8K Messages

Thanks for your comment, blw321. I'm sincerely sorry to hear about the credit and service interruption. I know how frustrating this can be, and we'd like to help. We can review the interruption status and request a credit for you here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 hour ago

0

Customer Service

blw321

Daily service outages

XfinityMatthew

blw321

XfinityDilary

New to the Community?