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user_nzu6rv
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Saturday, December 6th, 2025 4:12 AM

Daily outages

Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.

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XfinityQue

Official Employee

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266 Messages

60 minutes ago

 

user_nzu6rv, hello there and thanks for reaching out! I’m really sorry for the frustration these repeated outages have caused, especially with your wife working from home. I know how disruptive that can be. Our teams have been actively working to repair. In some cases, this type of damage requires multiple rounds of restoration work, which can unfortunately lead to intermittent outages while repairs are completed. Did you receive any notification of repair ETA?

 

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user_nzu6rv

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Yes, we receive a notification each time, but that's not the point. The problem is that this is at least the third time it's gone down today alone. Why is this happening every day?

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22 minutes ago

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XfinityQue

Official Employee

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266 Messages

 

user_nzu6rv, I understand your frustrations, let me take a look for you. 

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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4 minutes ago

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