Visitor
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1 Message
Daily Outages - How Much Longer?
We've experienced daily outages in ZIP code 48009 (Birmingham, MI) over the last 2 weeks (every business day), to "enhance the network." Can someone in the know please advise how much longer these enhancements are going to take? Thank you
EG
Expert
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116.1K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.2K Messages
6 hours ago
I apologize for the interruption in service @dgshand while the XFINITY Status Center is the best place for updates.
https://www.xfinity.com/support/status
We would be happy to review the account
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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