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user_9ds218
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Wednesday, October 29th, 2025 7:41 PM

DAILY NETWORK OUTAGES

Due to Fiber installation across the neighborhood there have been daily outages. Can this please be stopped?? I work from home this is unacceptable . It is not what I’m paying for, no one asked for FIBER. 

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1 month ago

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XfinityJustinC

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1.9K Messages

1 month ago

Hello, @user_9ds218 thank you for reaching out over Xfinity Forums. Working from home myself I understand where you're coming from with relying on your home network to be up and running, We are in the process of updating our entire network, so the work will not be able to be stopped. We typically send out notifications before work will start. When our neighborhoods equipment was updated over the summer, I received a letter in the mail and also had messages sent via text when there was work being done. 

You can sign up for notifications here if you haven't already: https://www.xfinity.com/network

We do have millons of Xfinity Wifi hotpsots throughout our footprint, you can check to see if there are any open once you may be able to connect to. Here is a helpful article that has more information on our hotspots: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

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user_9ds218

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I’m already signed up and haven’t received any notifications, FIBER is working in the neighborhood and I’m sure they don’t care to notify anyone. Internet has been on and off all day and interfered with an important meeting. Not that anyone cares but I will be looking at other options. This week has been exceptionally bad.

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1 month ago

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XfinityJustinC

Official Employee

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1.9K Messages

@user_9ds218 I appreciate the update that you haven't received any notifications. Have you by chance checked the Xfinity App, or the status center: https://www.xfinity.com/support/status as these places usually have updates? 

If it is another company working in you area we wouldn't be able to stop any of their planned work. 

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1 month ago

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Justplayin

Regular Visitor

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7 Messages

1 month ago

Im wondering if this work is even real because this is everyday since last Thurs. (Except sat & sun). Originally it said it would take one day. This is ridiculous. In this day and age I seriously have to wonder if it's some sort of scam.

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XfinityGabriel

Official Employee

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2.8K Messages

 

Justplayin Hi there! Thanks for taking the time out of your day to reach out. This is definitely not how we want you to feel. At Comcast, we strive to continue as the most reliable and fastest service provider on the market. You’ve come to right place. We are a team of experts who specialize in resolving service concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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