Visitor
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2 Messages
DAILY NETWORK OUTAGES
Due to Fiber installation across the neighborhood there have been daily outages. Can this please be stopped?? I work from home this is unacceptable . It is not what I’m paying for, no one asked for FIBER.
Visitor
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2 Messages
Due to Fiber installation across the neighborhood there have been daily outages. Can this please be stopped?? I work from home this is unacceptable . It is not what I’m paying for, no one asked for FIBER.
XfinityJustinC
Official Employee
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1.8K Messages
5 days ago
Hello, @user_9ds218 thank you for reaching out over Xfinity Forums. Working from home myself I understand where you're coming from with relying on your home network to be up and running, We are in the process of updating our entire network, so the work will not be able to be stopped. We typically send out notifications before work will start. When our neighborhoods equipment was updated over the summer, I received a letter in the mail and also had messages sent via text when there was work being done.
You can sign up for notifications here if you haven't already: https://www.xfinity.com/network
We do have millons of Xfinity Wifi hotpsots throughout our footprint, you can check to see if there are any open once you may be able to connect to. Here is a helpful article that has more information on our hotspots: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
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