Visitor
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1 Message
Daily intermittent outage
Over the last month I have experienced at least one outage per day and service is currently out (data). I call and the automatic system says there is currently an outage and it tells me to text for updates. I text for outage update and the response is we don't see an outage. How do I talk to a real body to find out what is really going on and to fix my daily outages?
XfinityRoberto
Official Employee
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2.3K Messages
3 days ago
Hello and welcome to Comcast @user_sl87ah. I am sorry to hear that you have been experiencing interruptions every day the past month. You are in the right place and we are happy to take a look at the interruptions for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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