Daily customer appreciate rewards

Thank you for reaching out to us on our community forums @user_590d8o! If you were expecting new rewards to appear each day and you're continuing to see the same offers nearly a week later, that would certainly raise questions about whether the Xfinity Member Celebration is working as intended.

Based on the information available to us, the Xfinity Membership Celebration runs from August 20 through August 30, and members can claim offers while supplies last. I see the featured rewards include items such as Universal Parks ticket discounts for Diamond members, a free Xfinity Home Camera, and early access to the newest Call of Duty game. These offers generally remain available until they're fully claimed rather than being replaced on a daily schedule.

With some rewards like the Universal Parks benefit requiring the Diamond tier, it’s possible there are other rewards exclusively available to higher tiers.

Yet there is suppose to be new daily prizes all those where released on the 20th nothing new has been released on a daily basis i am an elite member. It says specifically new items daily not same ones we posted on the 20th. The screen has changed once ir twice just to show things where all claimed. Not 1 new items has been posted. The call if duty was released on the 20th. The fre barbie movie on the 20th every single item is from the 20th and not listed a single new item for members in the elite status which it says it will be. So saying it works is false its just showing the same thing what brand new item. That is diffrent from the 20 th has been posted. Nothing I check every dsy snd it hasn't changed the new daily event is the same one that I didnt select on the 20 so the 21st it was called new a coupon for CBS discounts snd even todsy thats still the new item. Its not new if you repeat it daily I bet if I took it then it woukd go to the next discount coupon that was not selected on the 20th. I hsve screen shots daily from 12pm est 4om est 8pm est frim the app and the web. Instead if getting an answer from a ticket that was opened they closed it. No reason why no response just closed. The credit i got eas for the customer service agent wasting my timr for over an hr and lying to me. I am sure this will be your next class action law suit. For saying daily new prizes for 10 days and ɓet it will only change on normal Thursday.  Then end. 

@user_590d8o Our apologies for any confusion this as caused you.  Membership benefits fall into four main categories: perks, discounts, exclusives, and benefits.

These benefits vary by membership tier.  Members have access to benefits based on their membership status tiers Silver, Gold, Platinum and Diamond. Some perks that may be available to all members include some sweepstakes such as The Traitors: New Blood Scotland Sweepstakes, Watching the finale of The Voice live in California, A chance to attend Bravo Fan Fest Weekend 2026, Xumo Outdoor TV Giveaway Sweepstakes, Save 25% Your First Year of Start TODAY, 50% off at The Shop at NBC Studios online.  

Benefits have limited availability and are not guaranteed.

Once again I am platnium level member. The ad prior to running said that there would be a new benfit daily. Nothing about tier levels. That said once again even if you say this is for this tier and this for that tier each level should have a new benfit each day for the 10 day period. OK I an not the top tier I am second to top. The only thing that changed was the original the ones I selected went to my choices and they went to the category then the other ones I didnt choose where there. It say today's new selection is the same leftover from from Thursday. Every day same thing saying today's new event  selection is . The same coupon from Friday the left over. No changes no diffrent selection no reorganization of coupons I didn't want originally.  Bottom line what was advertised is not what has happened. Again when you open up app right now regardless of tier and you will see the heading regarding the daily program welcome to the xfinity member celebration  Jim.  Then you see your latest benfit is waiting for you. Find all your Platinum member benefits here — with even more perks and surprises dropping now through August 30. Then its today's selection is the same thing I didnt want Thursday.  So nothing new during event the daily giveaway. Just a repeat snd says also new benfits come out every Thursday  like it says normally.  The event is a daily 10 day event of gifts photo with hats  phones universal.  In event rules it does say that a new drop will happenen daily starting August 20th to August 30th. So far the only drop was the regular one on Thursday the 20th so what's the celebration and the daily drop all about?? It even says at my tier level and my name thats under my account the new daily drop and shows the same thing I didnt want frim Thursday the 20th  everyday and just looked now and guess what it has not changed. So it was all a scam to get numbers of people to look at website or app no giveaways and no response from customer service dept that wrote a ticket I got 2 emails  1 we will be in touch within the next 14 days and 2nd that came 5 mins later issue resolved case closed.  Yet no answer no explanation why it said resolved. You ask customer service and get no where. So I posted here and hear well its diffrent tier lvls yes diffrent prizes for diffent lvls highest gets the best prizes and the lowest gets the lowest prizes I haven't seen a single daily prize. Except for the call of duty early release which just let's you buy it early to play not let you play game for no charge as a trial. So day 1 I got that. What sbout the other 9 days it says a daily prize there has not been a single daily prize. Just normal week prize. 

@user_590d8o Membership benefits will vary per account, service address, and membership tier. My apologies that we have made you feel this way as this is never our intention. We will certainly share your feedback with our leadership. I can certainly take a closer look at your account. This way we can see your current tier status and review available membership benefits and redeemed membership benefits. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
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• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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