Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr of this agent saying she is talking to them waiting for answers she gives me phone number and case number. I said why wouldn't yiu do this over an hr ago. Just wasted my time. Demanded a 15 dollar credit. As compensation for my time and the lies because noone is there she told me to contact in morning. Of course they closed it out cause she said she gabe the credit to resolve the issue. What a liar  no survey sent for me to fill out. When I click on case to say not resolved it wants me to start all over again. Where is the daily drop prizes you advertised and still do till the 30th? I have checked the app and the web and neither has changed at all.