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KKainer85
1st Topic

2 Messages

Tuesday, May 21st, 2024 11:43 PM

Closed

Cypress tornado

We have been without internet since the tornado last Thursday.  Now going on 5 days.  It has been extremely frustrating knowing all the surrounding neighborhoods are back online and we can’t even get an update nor are we allowed to talk to a human.

both my wife and I work from home and are currently unable to do our jobs.  We just want an honest update and expectation of when it will be fixed

Question

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Updated 

1 year ago

83

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EG

Expert

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111.5K Messages

1 year ago

Moved to Customer Service.

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XfinityDilary

Official Employee

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2.3K Messages

1 year ago

 

KKainer85 We hope that you stayed safe during the recent severe weather. Our crews continue to make repairs to our network as affected areas are declared safe and power is restored. Even if your home has power, the Xfinity network serving your neighborhood may not. We appreciate your patience and are working as quickly as we can get your services back up and running. To help everyone stay connected, Xfinity WiFi Hotspots remain open to the public. Get more information here: https://texas.comcast.com/alerts/

 

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KKainer85

2 Messages

Same response. Different day.  No honest answer.  The whole area has power as of yesterday.  Still no internet.  What if it’s a problem with the equipment on our house from the tornado? Or the equipment in the neighborhood? Not possible?  Why can’t I talk to a human about upgrading my internet?  This is ridiculous.

1 year ago

0

XfinityAmira

Official Employee

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4.2K Messages

We definitely understand your concerns @KKainer85, and apologize for any inconvenience or frustration this has caused you. We truly appreciate your patience during this process and would be more than happy to see if we have any more information. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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1 year ago

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