Booboo501's profile

New Poster

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7 Messages

Thursday, February 22nd, 2024 8:48 PM

Closed

Cyber attack

Xfinity has been hacked again, when just went into my rewards it is showing the Kentucky derby and und that it has nothing but coding. Do not open your rewards also my home internet is out.

Contributor

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168 Messages

1 year ago

Out of curiosity went to Reward page and it looks like they have a coding issue -

SWEEPSTAKES

<font data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW108159788 BCX0" style="accent-color: auto; place-content: normal; place-items: normal; place-self: auto; alignment-baseline: auto; animation: 0s ease 0s 1 normal none running none; animation-composition: replace; app-region: none; appearance: none; aspect-ratio: auto; backdrop-filter: none; backface-visibility: visible; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); background-blend-mode: normal; baseline-shift: 0px; baseline-source: auto; border-image: none 100% / 1 / 0 stretch; border-color: rgb(0, 0, 0); border-collapse: separate; border-end-end-radius: 0px; border-end-start-radius: 0px; border- border-style: none; border-spacing: 0px; border-start-end-radius: 0px; border-start-start-radius: 0px; border-radius: 0px; inset: auto; box-shadow: none; box-sizing: content-box; break-after: auto; break-before: auto; break-inside: auto; buffered-rendering: auto; caption-side: top; caret-color: rgb(0, 0, 0); clear: none; clip: auto; clip-path: none; clip-rule: nonzero; color-interpolation: srgb; color-interpolation-filters: linearrgb; color-rendering: auto; color-scheme: normal; columns: auto; column-fill: balance; gap: normal; column-rule: 0px rgb(0, 0, 0); column-span: none; contain: none; contain-intrinsic-block-size: none; contain-intrinsic-size: none; contain-intrinsic-inline-size: none; container: none; content: normal; content-visibility: visible; counter-increment: none; counter-reset: none; counter-set: none; cursor: text; cx: 0px; cy: 0px; d: none; direction: ltr; ; dominant-baseline: auto; empty-cells: show; fill: rgb(0, 0, 0); fill- fill-rule: nonzero; filter: none; flex: 0 1 auto; flex-flow: row; float: none; flood-color: rgb(0, 0, 0); flood- font-feature-settings: normal; font-kerning: none; font-optical-sizing: auto; font-palette: normal; font-size: 14.6667px; font-stretch: 100%; font-synthesis: weight style small-caps; font-variant-ligatures: none; 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text-decoration-color: rgb(0, 0, 0); text-decoration-skip-ink: auto; text-emphasis: none rgb(0, 0, 0); text-emphasis-position: over; text-orientation: mixed; text-overflow: clip; text-rendering: auto; text-shadow: none; text-size-adjust: auto; text-underline-offset: auto; text-underline-position: auto; white-space-collapse: preserve; timeline-scope: none; touch-action: auto; transform: none; transform-box: view-box; transform-origin: 0px 0px; transform-style: flat; transition: all 0s ease 0s; translate: none; unicode-bidi: normal; user-select: text; vector-effect: none; vertical-align: baseline; view-timeline: none; view-transition-name: none; visibility: visible; border-block-end: 0px none rgb(0, 0, 0); border-block-start: 0px none rgb(0, 0, 0); border-inline-end: 0px none rgb(0, 0, 0); -webkit-border-image: none; border-inline-start: 0px none rgb(0, 0, 0); -webkit-box-align: stretch; -webkit-box-decoration-break: slice; -webkit-box-direction: normal; -webkit-box-flex: 0; -webkit-box-ordinal-group: 1; -webkit-box-orient: horizontal; -webkit-box-pack: start; -webkit-font-smoothing: auto; -webkit-line-break: auto; -webkit-locale: "en-US"; block-size: auto; margin-block: 0px; margin-inline: 0px; -webkit-mask-box-image-source: none; -webkit-mask-box-image-slice: 0 fill; -webkit-mask-box-image- -webkit-mask-box-image-outset: 0; -webkit-mask-box-image-repeat: stretch; max-block-size: none; max-inline-size: none; min-block-size: 0px; min-inline-size: 0px; padding-block: 0px; padding-inline: 0px; -webkit-print-color-adjust: economy; -webkit-rtl-ordering: logical; -webkit-ruby-position: before; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-combine: none; -webkit-text-fill-color: rgb(0, 0, 0); -webkit-text-orientation: vertical-right; -webkit-text-security: none; -webkit-text-stroke-color: rgb(0, 0, 0); -webkit-user-drag: none; -webkit-user-modify: read-only; -webkit-writing-mode: horizontal-tb; will-change: auto; word-break: normal; writing-mode: horizontal-tb; x: 0px; y: 0px; zoom: 1;" face="WordVisi_MSFontService, Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif"><font class="NormalTextRun SCXW108159788 BCX0">Win a to-scale die-cast model of Tyler Reddick’s #45 car</font></font>

Xfinity Tyler Reddick Die-Cast Cars

Sweepstakes

 

Xfinity

Expert

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110.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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880 Messages

1 year ago

Good afternoon @Booboo501. Can you provide us some more details about what you're seeing on the rewards page? 

Contributor

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168 Messages

@XfinityRaf - There is a coding issue on the page (see the entire text posted above) - 

Official Employee

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1.8K Messages

Thank you for the screenshot @user_noname, we really appreciate it. To confirm, is the page showing the same way on other devices or web browsers? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

168 Messages

@XfinityAlyssaA - yes the same on a different browsers and on Xfinity App

the Xfinity App

(edited)

Official Employee

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1.8K Messages

Thank you for bringing this to our attention @user_noname, we really appreciate it. To confirm, are you looking to try to take advantage of the sweepstakes? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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7 Messages

1 year ago

Everything is in the post I had to rest set everything in my house as my phone.

Official Employee

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880 Messages

We're going to need some more information to better assist. Could you please send our team a direct message with your full name and full address? Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

168 Messages

1 year ago

@Booboo501 - Looks like this coding issue has been fixed, please take a look and confirm.

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