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user_wla4xl
1st Topic

4 Messages

Thursday, April 11th, 2024 1:30 PM

Closed

Cutting the cord

I am searching for internet only options and will switch to Hulu plus instead of the xfinity TV package I have now. What are my internet only options. Do I need to swap out equipment?

Question

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Updated 

10 months ago

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_wla4xl

4 Messages

@EG​ ?"We ask that you post publicly". What does that even mean? How do I do that?

1 year ago

0

Again

Expert

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31.4K Messages

@user_wla4xl​ 

?"We ask that you post publicly". What does that even mean? How do I do that?

It means that you need to make a public post, which you have done, and not to send a direct private message to an employee until one requests that you do so, which @XfinityEmilyB has done.  I hope that answers your question.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

1 year ago

@user_wla4xl Welcome to our Xfinity forum and thank you @EG for moving this post for better exposure. I can definitely check your account for internet-only options. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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