Cutting the cord

@EG​ ?"We ask that you post publicly". What does that even mean? How do I do that?

@user_wla4xl​ 

?"We ask that you post publicly". What does that even mean? How do I do that?

It means that you need to make a public post, which you have done, and not to send a direct private message to an employee until one requests that you do so, which @XfinityEmilyB has done.  I hope that answers your question.

@XfinityEmilyB​ Do I need to swap out equipment?
I am going to internet only options and will switch to Hulu plus instead of the xfinity TV package I have now. Is my current equipment OK to keep?

@user_wla4xl Thank you for reaching out to the community forum. Since we have been helping through direct messaging, I will continue to answer your questions in DM. 

I finally cut the cord and kept the xfinity internet and went with Hulu live, Disney and ESPN package.  saving about 100 bucks a month.  I took my cable boxes and remotes to the local Xfinity store and had no issues.  They didn't even ask why I was dropping the cable.  we had been xfinity/comcast customers for over 33 years and loved it when it worked right.  The first 30 years we never had an issue not one service call or chat. The last 3 years nothing but problems.  Maybe Xfinity should spend a little less on commercials and pay their software engineers more.  The customer service is terrible.