cut wires

a landscaper cut a wire in my backyard and my neighbor lost their internet service. I cant get anyone to answer on the phone. I need this taken care of ASAP. I cant file a claim in the Bot because I still have internet.

Responses

XfinityBillie

Official Employee

•

3.4K Messages

2 days ago

user_sl6rq6 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Since you have already sent a DM and I will need to collect your information I will continue working with you there.

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Customer Service

user_sl6rq6

cut wires

XfinityBillie

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