U

Visitor

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1 Message

Sun, Aug 1, 2021 12:37 AM

Cut water line

A Comcast fiber crew cut our water line and tried to fix it… the fix did not work and we have a plumber coming, where do we send claim?

Responses

Official Employee

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353 Messages

2 m ago

Hello, @user_d77f09, thank you for reaching out to our forum for help with your damaged water line. I'm glad to hear you were able to contact a plumber to get that fixed, I can only imagine what it's like to deal with that. I have your back on this and can help submit a ticket to have this researched. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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