Visitor
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1 Message
Cut outside cable
Hi, I was mowing the yard the other day and I accidentally cut the outside orange cable and I have no internet. I was texting the xfinity assistant and apparently someone was supposed to come Saturday to fix it and no one showed up. I need someone to come change the cable as soon as possible.
XfinityRichard
Official Employee
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3.2K Messages
8 hours ago
Hi there, @user_s7t2wz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you cut the cable line by accident. Please be assured you reached the right person to assist you and get you back online. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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117.9K Messages
8 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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