Cut outside cable

Hi, I was mowing the yard the other day and I accidentally cut the outside orange cable and I have no internet. I was texting the xfinity assistant and apparently someone was supposed to come Saturday to fix it and no one showed up. I need someone to come change the cable as soon as possible.

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XfinityRichard

Official Employee

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3.5K Messages

3 months ago

Hi there, @user_s7t2wz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you cut the cable line by accident. Please be assured you reached the right person to assist you and get you back online. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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EG

Expert

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119.9K Messages

3 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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user_u9ao0w

Visitor

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2 Messages

An heavy orange outer shield protects the underground xfinity coaxial cable supplying internet to my house. I accidentlly breached that outer covering while aerating. Is there a solution

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7 days ago

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XfinityRaul

Official Employee

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3K Messages

@user_u9ao0w Thank you for making us aware that the outer shield to this orange cable has been damaged. We can definitely get someone out there to help us repair or if needed, replace the cable.

To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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7 days ago

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user_u9ao0w

Visitor

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2 Messages

7 days ago

“Edited: <Personal Information>

(edited)

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Customer Service

user_s7t2wz

Cut outside cable

XfinityRichard

EG

user_u9ao0w

XfinityRaul

user_u9ao0w

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