Thank you, @user_lp6czd we want to do our part to help. The customer or a person who's authorized on the account will need to reach out to us directly. Do you happen to be an authorized user on the account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJosephA
Official Employee
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2.2K Messages
2 hours ago
Hello, @user_lp6czd is service offline and not working at your house or another person's house?
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