Visitor
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1 Message
Cut line
Our cable line has been cut and we have no way to report that. We have tried calling and messaging but no one will help us "until service is restored." But someone obviously needs to come out before service can be restored. How can we communicate this?
XfinityPaula
Official Employee
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2K Messages
3 years ago
Hello @user_4b7352 Thanks for reaching out on our Forums for help with the cut line. I'm sorry for the trouble of not being able to schedule a repair visit during the area interruption. With interruptions, we are limited, but I can try to set up a special request for us, so that when the interruption is over you will be ready to go with a new connection. Since this will be account specific I have to ask that you send us a direct message with your name and service address please. I would be happy to look into all options to help make sure you are back online quickly.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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