Cut line outside

@user_6ca988 Hello and thank you for reaching out over our Xfinity Community Forum, and oh no! i am so sorry to hear that your outside cable line was possibly cut resulting in your internet being interrupted, and that you have also so far been unable to get the assistance you need in getting back on track again. As a customer myself as well, and someone who relies on the internet for work, I can only imagine what you are going through right now. You have definitely reached the right place, and I would be more than happy to assist you in getting the next available expert Xfinity technician scheduled to come out and get your internet working again, and get that line repaired.

Also just for future reference so you are hopefully not stuck without the assistance you need, you can actually view all of the convenient ways to reach us for assistance, including not only over phone, but also now on Facebook, Twitter, Reddit, instant chat on our website, chat via the Xfinity Assistant and more, and you can view all our contact methods right here https://comca.st/3vyHXqL continue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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