gardjm1974's profile

New Poster

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2 Messages

Mon, Jan 11, 2021 11:00 AM

Cut Comcast wire hanging low from telephone pole in my backyard

Cut Comcast wire hanging low from telephone pole in my backyard. It looks like it passes by some electrical wires on the way down so it might be hot.

 

Hello, I have tried using xfinity chat to submitt a support request for this multiple times and each time I get an email back saying it is resolved within a few minutes. Beyond frustrating. "The email that says its resolved meant they scheduled and appointment"

 

I am trying to get a call back from a real person.

 

Finally got a hold of a real person and an appointment.

Responses

New Poster

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2 Messages

5 m ago

So they say they came out left a door tag three days ago. Well I was home and there was not door tag, no one on my ring door cam...I can only get feedback from the tech or the door tag they leave...

 

called again today made another appointment which took 5 or 6 phone calls and 2 agents....

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Thanks for the update, @gardjm1974! We appreciate your patience while trying to get this taken care of. I wanted to check in to see how your second visit went? Did the tech show? Were they able to raise the line, so it's no longer hanging?  

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