Cut cable

user_a4b4af, Hi there! Thanks for reaching out. I can understand the urgency here. Having the line exposed for months was already concerning, and now that it’s been cut, you’re without the internet you rely on for work. Let’s get this moving in the right direction and review the account so we can determine the appropriate repair option. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.