Visitor
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1 Message
Cut cable
The cable feeding my neighborhood has been cut. Xfinity is aware of the outage. But I’m not sure whether they know the exact location of the cut cable. I see a pedestal that has the cover removed and the cables cut. It appears to be an act of intentional vandalism. But I cannot get through to Xfinity to report this exact location. How do I do that?
XfinityJoe
Official Employee
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1.4K Messages
2 hours ago
Good morning, @user_tf5yp9 I apologize for the interruption in service. If our field ops team has confirmed the service interruption, there is a very high likelihood that teams are aware of the cause.
The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once services are restored.
You can access the status center here:
https://www.xfinity.com/support/status
If you are experiencing service issues after the service interruption is cleared, we can assist with scheduling a technician visit yo your home
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