New Poster
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2 Messages
Cut cable
Our cable was cut by sprinkler installer, can you come out and fix it while the trench is still open. At [Edited: "Personal Information"]
New Poster
•
2 Messages
Our cable was cut by sprinkler installer, can you come out and fix it while the trench is still open. At [Edited: "Personal Information"]
XfinityRay
Official Employee
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4K Messages
13 hours ago
Good afternoon, @user_pwd15! You are at the right place for further help with the cut line. We will get an in home visit set up. The technician will run a temporary line to restore your service. The line team comes out within 14 business days to put in the permanent line and bury it.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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