Visitor
•
1 Message
Cut cable
Hello,
we are a contractor that contacted 811 for a locate. There were several locates, but none for the location we cut the cable. All service was lost, so we spliced a standard size cable to restore service. It needs to be repaired properly with a larger coaxial cable.
How do I report this?
XfinityAngie
Official Employee
•
2.5K Messages
8 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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