Hi, @user_n2o3cr - Thank you for reaching out regarding that cut line. That is definitely something we'd like to address as quickly as possible for you! To clarify, is your service now affected? If so, you should be able to schedule a Trouble Call (tech visit) for soonest availability via the Xfinity Assistant. Please let us know if you have any trouble setting that up.
EG
Expert
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115K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.2K Messages
2 hours ago
Hi, @user_n2o3cr - Thank you for reaching out regarding that cut line. That is definitely something we'd like to address as quickly as possible for you! To clarify, is your service now affected? If so, you should be able to schedule a Trouble Call (tech visit) for soonest availability via the Xfinity Assistant. Please let us know if you have any trouble setting that up.
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