Visitor
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1 Message
Cut cable
When installing my internet, your technician cut the cable lines to my upstairs neighbor. Can you send someone back out to replace this cable?
Visitor
•
1 Message
When installing my internet, your technician cut the cable lines to my upstairs neighbor. Can you send someone back out to replace this cable?
XfinityKei
Official Employee
•
1.6K Messages
3 days ago
@user_di1fua Thanks for bringing this line concerns to our attention. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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