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user_cs5lnr
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2 Messages

Friday, June 21st, 2024 10:57 PM

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cut cable

I had an excavator do some work and they cut my cable.  I had it located but it was a couple weeks ago and the marks weren’t super visible.  Excavator showed up while I wasn’t here and dug more than I intended for them to and caught this cable.  Tried using Xfinity assistant but got nowhere.  What can I do to get this addressed?

Question

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Updated 

11 months ago

23

1

0

XfinityRichard

Official Employee

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1.9K Messages

11 months ago

Hi there, @user_cs5lnr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your line was cut. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1

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user_cs5lnr

2 Messages

DM sent per above directions

11 months ago

0

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