Cut cable line...need to schedule technician

Oh no! Thank you for taking the time to reach out to us about this. We can certainly help you with this. May I please ask that you send us a direct message with your full name and service address to get started? (Post was edited from Personal Identifying information) 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it