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user_e195da
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Visitor

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2 Messages

10/20/2026 3:59 PM

Cut cable line

Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.

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1 hour ago

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XfinityRoberto

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2.6K Messages

2 hours ago

Hi there and welcome to Comcast @user_e195da. Thank you so much for reaching out to us regarding your line that got cut. You are in the right place and we are happy to assist you today. Is the cut line affecting your service?

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user_e195da

Visitor

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2 Messages

1 hour ago

yes, it’s affecting my service because I have none. I called customer service and they told me the earliest they could get out of tomorrow late afternoon. Is there anyway someone can come today to fix this line… It just needs to be splice back together

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XfinityRaul

Official Employee

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3.2K Messages

@user_e195da Thank you for confirming this is affecting your services. I would be more than happy to review the calendar to see if there's anything we can do to get someone out there sooner. In the meantime, you can connect to one of our Xfinity hotspot signals while we restore your services.

 

To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.

 

To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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