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user_kj
1st Topic

3 Messages

Monday, August 5th, 2024 8:50 AM

Closed

Cut cable line

Our cable line was cut and we are having trouble contacting Xfinity to repair. The automated chat sends us in circles and there is no customer service phone number listed to speak to a live agent. How do we get our cut cable line repaired as this is a safety issue…

Question

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Updated 

10 months ago

32

1

0

ccRuben

Retired Employee

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729 Messages

10 months ago

 

user_kj We are happy to help with this. Please send a direct message with your name and address, thank you! 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

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user_kj

3 Messages

How do you send a direct message? Could you provide a link to do so because we don’t see a contact form anywhere on the Xfinity website or app. 

10 months ago

0

ccRuben

Retired Employee

 • 

729 Messages

user_kj - Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

10 months ago

0

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