Visitor
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1 Message
Cut cable line
I accidentally cut my neighbor’s cable line yesterday. One that goes from Xfinity box to house. I spliced it together and so they have cable and Internet but I need you to come put a professional connection on the cable. Please advise.
Thanks.
XfinityRay
Official Employee
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2.8K Messages
3 years ago
Hello, @user_31539c. Thanks for taking the time to reach out about the line. We definitely want to come and check on that. It was nice of you to splice it back together so they can have service until we get out there. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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