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Cut Cable Line
Cable line cut in yard
Yard crew cable line in the yard thinking it was a buried garden hose. Now we have intermittent internet. What do I need to do next to get it repaired?
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a month ago
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EG
Expert
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92.4K Messages
a month ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistan
XfinityArmand
Official Employee
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409 Messages
a month ago
Hi there @user_797ff4! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum! WE are so glad to hear from you and want to assist in any way that we can with getting that line fixed for you. Please feel free to shoot us a private message with your full name and complete service address so that we can access your account and get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/3gbLgvm
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityTommy
Official Employee
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2.8K Messages
4 years ago
Oh no! Please let us help you get this line issue resolved @user_615f51. We are here to help! If you can please just follow the link to allow us to dive in and get this all figured out. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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