Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
EG
Expert
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115.4K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.2K Messages
3 months ago
Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
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user_2rg10r
Visitor
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3 Messages
12 hours ago
cable lines cut. need help.
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