Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
user_2rg10r - We understand how frustrating and concerning issues like low-hanging or cut cable wires can be. You have reached the right place for help. You can report these concerns without calling in by visiting the Report an Issue page. If you’re an Xfinity customer, simply sign in with your Xfinity ID and password to submit a report online. If you’re not an Xfinity customer, you can still get help by calling 1‑800‑XFINITY. Our team is also here to support you every step of the way. Included below is a helpful article with additional information that may help.
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EG
Expert
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115.4K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.2K Messages
3 months ago
Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
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user_2rg10r
Visitor
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3 Messages
2 hours ago
cable lines cut. need help.
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