Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
EG
Expert
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114.2K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.1K Messages
21 days ago
Hey there, @user_3z44sb! Thanks for letting us know about that cable concern. I'm sorry to hear about the damage that was caused, and I'd love to see what we can do to help. To confirm, are you a customer now without service due to the line being cut? If so, have you tried using the Xfinity Assistant to schedule a Trouble Call (tech visit)?
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