1 Message
Cut cable for internet
Hurricane Beryl hit us about a week ago and it caused a tree in our backyard to fall. Because of that, the WiFi internet cable got cut and need that to get fixed
1 Message
Hurricane Beryl hit us about a week ago and it caused a tree in our backyard to fall. Because of that, the WiFi internet cable got cut and need that to get fixed
EG
Expert
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110K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabby
Official Employee
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1.5K Messages
9 months ago
Hello, @user_u2uepe. Thank you for reaching our team regarding the cable being cut, I hope you and your family are safe. We can certainly help, please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_1psgxw
2 Messages
9 months ago
We need to talk with someone regarding cutting a customers cable line. The locate said the area was clear
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