CUSTUMER SUPPORT

Im not sure how comcast trains their emploees but, i was ordering home phone & without my permission at the end the rep canceld my xfi, now , how can i be without the xfi modem very strange, [Edited: "Inflammatory"], all the time this happends to me, they always manage to [Edited: "Language"] things up what is up with that comcast, make sure they are trained correctly, than put them to work.

[Edited: All Caps]

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Accepted Solution

CCHeather

Problem Solver

•

1.1K Messages

2 years ago

@user_bf93de Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please keep in mind, anytime a change is made it must be approved by the customer through text, email, or verbal confirmation. Please send us a message with your first and last name, as well as service address. To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it”

0

Customer Service

user_bf93de

CUSTUMER SUPPORT

CCHeather

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