Hello @user_b17h9f, thank you for reaching out to our Forum and for trying to take advantage of those self-service options to manage your account. What type of issue are you running into when you attempt to process your payment? Are you using the Xfinity website, Xfinity app, or both?
@user_b17h9f, you wouldn't actually speak to a representative to pay your bill through 1-800-xfinity, you would just follow the prompts to navigate to the automatic payment section. Are you trying to make a payment on our website or the Xfinity app? Also, what error message or error code are you specifically seeing when you attempt to make a payment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_b17h9f, Just to confirm, the cards you're attempting to pay with are newly issued and activated from your financial institution? These day's it's always easier to make those payments online, I totally get it, but in the meantime we have some other convenient ways to Make a Payment. Have your tried to make a payment via phone call? It's pretty easy and all automatic as well.
XfinityMarcos
Official Employee
•
2.4K Messages
1 year ago
Hello @user_b17h9f, thank you for reaching out to our Forum and for trying to take advantage of those self-service options to manage your account. What type of issue are you running into when you attempt to process your payment? Are you using the Xfinity website, Xfinity app, or both?
9
0
XfinityMarcos
Official Employee
•
2.4K Messages
1 year ago
@user_b17h9f, Just to confirm, the cards you're attempting to pay with are newly issued and activated from your financial institution? These day's it's always easier to make those payments online, I totally get it, but in the meantime we have some other convenient ways to Make a Payment. Have your tried to make a payment via phone call? It's pretty easy and all automatic as well.
1
0