Customer tech support

My cable broke two days ago due to a tree branch falling to the ground.

After Xfinity came and inspected the problem, they found that the cable was installed just 4 inches below ground! He said that was not right. I got a temporary cable placed on top of the ground. And, I was told that the next step would be that Dig Safe should come to mark where the electrical lines were buried, whereafter Xfinity would come and install the cable at correct depth (which I was told to be at least 16 inches below ground). These procedures were confirmed and messaged to me by email from Xfinity.

Yesterday a Xfinity contractor arrived to install the cable even though Dig Safe have not yet been here. The contractor said he would install it anyway, but only 8-10 inches below ground since he was afraid of hitting electrical lines. It made no sense at all to me, so I said no!

How can we get this right?

I chatted for more than an hour yesterday and I finally got the chat agent to set up a call from a Comcast tech support agent by phone. But that agent left me in the dust after 30 minutes on the phone!

I have attempted to chat today and I get constant responses that "chat agent has joined" but nothing happens. Then after 20 minutes a chat agent "with a name" joins the conversation, but again nothing happens at all!

I now respectfully request that a tech support supervisor call me at [Edited: "Personal Information"]. If I don't get a call today I will have no other option than to cancel my Xfinity account and get my Dish connected!