Customer Survey - Didn't come

I find it very interesting that whenever you seem to have a good experince with Comcast, you instantly get a request for a customer survey.  When it is a bad experience, not only don't you receive a customer survey request, but searching the entire Comcast website there in NO PLACE to submit an unsolicited survey.

My Customer Survey: 
Yesterday, I received an email from Comcast to change my password, it was the third or forth email that I had received.  I finally went ahead and changed my password.  

As soon as I changed my password my email no longer worked.  It wouldn't send or receive email.  I called Comcast for technical help and here is where the saga (nightmare) begain.

• It took eight minutes to get trough the automated advertisements and the inane "Auto-Help" system before I could finally talk to a real person.
• I talk to the real person for about 20 minutes before she gave up and said that I would need to talk to a technical expert...please hold.
• After about 10 more minutes I was told that I would be transfer to a technical expert that could help me.
• I was told that they are very busy and the wait time would be about 40 minutes (That's right 40 minutes!!!).
• I asked if I could be put into the que and receive a call when my turn came up.  Yes that was possible, so I was put into the que.
• I waited, and waited for 40 minutes, then 60 minute (no call back), then 120 minutes (no call back).
• For several hours before and after my call to Comcast I had been sending test emails to my Comcast account from another account.  Also I had been sending test emails from my Comcast account.  None were sending or receiving in my Comcast account.
• After waiting for a call back (120+ minutes) all of a sudden all of the email got sent and receive in my Comcast account.  I sent and received a few more emails just to test out the make sure that everything was working correctly.
• I checked my phone the next day and I still had not received any calls nor messages from Comcast

They seemed to have fixed the problem, but they never returned my call, contacted me or sent a customer survey, which was too bad I would have gladly filled out that survey.  Since there is NO PLACE on the Comcast website to contact them and/or give feedback, this is where I decided to an improptu unsolicted survey.

I have been a customer of Comcast, and all their varied names, for over 25 years.  I really can't say loyal customer, because I have been looking for way to sever the relationship as fast as possible.  There customer service is horrible and they keep raising the prices and giving us usless channels and service that I don't care nor need. If Comcast is "Customer Focused", they have clearly lost their focus!!!