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11/13/2026 4:52 AM

Customer support

To lower my bill to internet only with a 5 year price guarantee for $50/month

Here is the post I put on the community forum:

"We have been a loyal customers for 30 years but we need to decrease our expenses. I see new customers can get 1 gig for $50/ month for 5 years.  We have 1200 instead of just 1gig and also have security  and 50 channels and free Peacockl, all  for $189/month. We are willing to drop it all if we have to. And just get the internet and phone service if there is a big battery back uo for the phone. We have nedically fragile household members who need a reliable phone. Can you help?"

So, I called Xfinity today. I was told they would give me $50/month for 5 years but then when they tried to get me tosign up for a mobile line, they wanted me to give them my imie # from my current cell phone. I told them I didn't want to change cell service or give them info from my current cell phone. I told her no thank you to please just do the internet change. She put me on hold and then came back and told me it would be $85/month after she had already promised me $50/month. She wouldn't let me speak to her supervisor, either. Then, when I called back the $50/month for 5 years was no longer available. I think now, I'm signed up for 2gigs for $75/month for 1 year. Ca. You help me gey the 1 gig or 1200mgbps for $50/month for 5 years? I spent hours on the phone. And ended up not with what I originally was promised. Not did I get the landline phone service, I was looking for with the back up battery pack. I also don't know if I'm getting the Xfjnity modem and router or if we are keeping our own? I alao don't know if we are still getting unlimited data, which is very important for our family. I am disabled and we have to make sire that we are very careful to not a spend more than is necessary. Thank you for your help. I'm not sure if this is public or a private message. If this is private please let me know, and then I can reply again with my full name, address, phone number, etc. 

-Keya

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