Visitor
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3 Messages
Customer support
paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036
I have unplugged everything and restarted the box, the tv, the wifi.
nothing is fixing the problem.
XfinitySara
Official Employee
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3K Messages
3 hours ago
Hello, @user_bz3ir5 - Sorry to hear you're running into error APPS-04036 with Paramount+! Since standard power cycling (unplugging the TV, box, and Wi-Fi) didn't resolve the issue, this error code typically points to a temporary data cache discrepancy or an authentication handshake issue on the box itself. Here are a few targeted steps to try:
Clear Local App Data:
- Press the Xfinity / Home button on your remote and go to Settings (gear icon).
- Navigate to Privacy > Clear Local App Data.
- Confirm the prompt to clear the data. Your TV box will take a moment to process this and reset app-specific cached files. (Note: You may need to sign back into Paramount+ afterward.)
Run a System Refresh:
- Press the Voice button on your Xfinity Remote and say "System Refresh", or go to Settings > Device Settings > System Refresh.
- Select Refresh Now. This takes about 5 to 10 minutes and re-syncs your TV box's entitlements and system credentials with our backend servers without wiping your settings.
Check Subscription Entitlements:
- If you subscribe to Paramount+ directly through us, make sure your account status is active by navigating to Apps > Manage Apps or checking your subscriptions menu on the box to re-link your provider credentials.
If the error persists after trying a local app data clear and a system refresh, it likely indicates a temporary backend signal drop or an outage with the Paramount+ app build, and an agent here can take a closer look at your box's signal levels! Just let us know how the above checks go when you get a chance :)
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